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**Shipping and Returns**
All products are shipped via UPS or FedEx SIGNATURE REQUIRED (unless otherwise specified).
**Need to Make a Return? - Go Here (unless it's damage from shipping see below)**
**Shipping**
The vast majority of products we sell are shipped via UPS or FedEx, Signature Required (unless noted otherwise). Please allow us up to 48 hours to process and ship your in-stock order. Some in-stock items can ship the same day or within 1 business day, after which its delivery can be tracked via a tracking number sent to the email address provided. Other items may require more time, due to physical location, carrier or warehouse accessibility, item availability, and other logistical conditions. Please note that orders for items that are not in-stock or that are custom or special ordered can take much longer. If you are making a purchase and delivery is time-sensitive, please give us a call to ensure there are no delays: +1 786 245 1451.
Products that are oversized must ship truck freight/LTL which differs from ground shipments. NOTE: These oversized items require inspection and a signature upon delivery. For more information on freight shipping, click here. Shipments to HI, AK, PR, APOs, Guam, & Virgin Islands might require extra shipping charges. For quotes and more information on freight shipping, click here. If you would like special shipping arrangements, please contact us via live chat, email, or call us at +1 786 245 1451.
Shipping can be tracked via tracking number. For custom or made-to-order items, shipping time varies dramatically as they may have to be manufactured, painted, modified, embroidered, or assembled.
All products sold are shipped from an authorized GGC RACING/ GIULIANO USA INVESTMENTS INC shipping location. Special shipping or delivery arrangements may need to be made for international orders and oversize packages.
In the event a product arrives damaged, please follow the steps detailed below. All damaged items must be reported to the shipping carrier immediately, and you must notify GGC RACING/ GIULIANO USA INVESTMENTS INC within 48 hours of receiving your order. If these steps are not followed, your shipment may be denied a damage claim and a refund.
If you received a shipment that is damaged (visibly or once you open the box), please do the following:
- **Immediately Contact Us - Submit Claim Form HERE**
- Keep the product with its original packaging and box.
- Make a list of the damaged or lost item(s).
- Take pictures of the damaged packaging and contents.
- If the driver doesn’t allow you to open it for inspection or can’t wait, please write on the Bill of Lading: SUBJECT TO INSPECTION and have the driver sign it.
GGC RACING/ GIULIANO USA INVESTMENTS INC will contact the shipper once we receive the information detailed above to schedule a pickup if needed. DO NOT send it back to the return address without written approval from GGC RACING/ GIULIANO USA INVESTMENTS INC. Once the product is received back and inspected, we will contact you to let you know if the item can be fixed, replaced, or a credit will be issued.
PLEASE BE AWARE ONCE YOU’VE SIGNED AND ACCEPTED A FREIGHT SHIPMENT, YOU ARE RELEASING THE FREIGHT COMPANY AND GGC RACING/ GIULIANO USA INVESTMENTS INC OF ANY LIABILITY FOR DAMAGES NOT REPORTED ON THE DELIVERY RECEIPT. AS SUCH, IT IS IMPORTANT TO INSPECT THE CONTENTS OF A FREIGHT SHIPMENT EVEN IF THE OUTSIDE OF THE BOX(ES) SHOW NO VISIBLE SIGNS OF DAMAGE.
**International Shipping**
All international shipments may be subject to customs fees, import duties, tariffs, and taxes. Any charges associated with importing products purchased from GGC RACING/ GIULIANO USA INVESTMENTS INC or our affiliates are the responsibility of the buyer. These costs are not always known at the time of sale as they may be determined at the time a shipment is processed through customs. Costs in excess of original estimates related to customs fees, import duties, tariffs, and taxes will be billed to the customer. Any costs resulting from the refusal to import a product purchased through GGC RACING/ GIULIANO USA INVESTMENTS INC or our affiliates will be billed to the customer.
**GGC RACING/ GIULIANO USA INVESTMENTS INC DOES NOT REFUND SHIPPING CHARGES**
**Returns & Exchanges**
In the event you:
- Purchased the incorrect part or size
- Were sent the incorrect product
- Purchased a product that arrived defective or damaged, or
- Accidentally purchased the wrong product
Please contact our customer service department for assistance. While each return category identified above has specific rules and conditions (please read below), there are general rules which apply to all returns or exchanges:
- All returns must be initiated within 30 days of the purchase date.
- All returns and exchanges must follow our Return Process which includes obtaining a valid RMA number from customer service.
- Product(s) must be in new condition and in the original packaging. In no event will we accept a product return that is damaged in any way or is in otherwise poor condition.
- Any returns related to defects, damage, fitment, or other flaws will require additional inspection and evaluation. Depending on the product, we may also require that you return the product to the shipment source for inspection. In the event that you bring the product to your own mechanic who provides a report, we reserve the right to request verification by having the product shipped back to its original source for additional inspection.
- If you need to return an item that is an incorrect part, size, or was purchased in error, do not in any way assemble, install, or modify the product.
- Any product that has been used or has been fully or partially installed is non-returnable.
- In some cases, return of the physical product may not be required. This will be determined by our customer service department. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.
- Orders that are fully or partially paid for with Affirm financing are only eligible for return if an RMA number is issued within 60 days of the order being placed, regardless as to when the order was shipped by GGC RACING/ GIULIANO USA INVESTMENTS INC or was received by the customer.
**Items that cannot be returned include:**
- Items Marked "Non-Returnable" (indicated on the product page)
- Custom Built Orders
- Wheel & Tire Packages
- Special Order Items: Special Order items include those that are custom-made for the customer or are specifically for the customer’s vehicle. These items generally require a deposit or must be paid in full at the time of order. Once the deposit/payment in full is received from the customer, the deposit/payment in full becomes non-refundable. Special order items cannot be returned or resold. Cancellations are not allowed on any special order parts.
- Items that are installed or altered in any way
- Clearance or scratch and dent items
**All shipping charges are non-refundable.**
**Shipping Charges for Returns and Refunds**
For all orders delivered within the continental US and where the reason for return is based on the customer:
- No longer needing or wanting the product
- Purchasing the wrong product where the description is proper, or
- Providing any reason for return which is not related to a GGC RACING/ GIULIANO USA INVESTMENTS INC error
The cost of the initial shipping charge and a return processing fee of $10 per item will be deducted from any refund provided.
**Defective, damaged, or incorrect products**
While GGC RACING/ GIULIANO USA INVESTMENTS INC strives to ensure that the products purchased will be the right fit, the first time, in perfect condition and proper fitment, sometimes due to factors outside of our control, products may be damaged in transit, defective from the assembly line, or otherwise are simply incorrect.
If your item(s) arrive defective, damaged, flawed, or are incorrect, do not attempt to use, install, modify, or repair the item. Please contact our customer service team who will determine the best possible solution to your issue.
In the event of an exchange or replacement, once you have contacted our customer service team, our team will work with you to help facilitate the transaction. During this time, photos or video of the damage, defect, or fitment issues may be requested in order to correctly process your request.
In such instances, we will provide you with a prepaid return label to return the defective part. Upon return, we will inspect the part and upon confirmation of the defect, and our determination that the issue is not the fault of the customer, an exchange or replacement will be processed.
Products must be returned to us within 30 days of delivery. If the damage was caused by a shipping courier, we will schedule a damage pickup by the courier. Please note that products must be in the original packaging and there are additional requirements for products that ship via a freight carrier that our customer service team will discuss.
Please be advised that returns, refunds, or exchanges under this section do not apply to warranty claims. Warranties on items are offered by their manufacturers, and each manufacturer's time frames, and terms and conditions vary. You can find more information on how warranty claims are processed by clicking HERE.
**Free Shipping Disclaimer**
Free Shipping Offers are for Standard Ground Delivery Service and are only valid for shipping addresses within the 48 contiguous United States. Truck freight and oversize charges still apply unless otherwise noted and can only be shipped to the lower 48 States.
For all returned items subject to a free shipping promotion, the originally waived shipping cost will be removed from any refund provided. Restocking fees may also apply.
For items requiring freight
